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Responding to adverse incidents - DDU journal

Now that you've read the article, 'Responding to adverse incidents' in the DDU journal, test your knowledge of the subject by answering the following true-or-false questions.

If you score 80% or more, you'll be directed to the certificate page worth one hour of CPD. Make sure to add your name at the start of the test so it's included on your certificate.

IMPORTANT: you'll need to print or save your certificate page so you can add it to your portfolio. If you're unsure how to do this we recommend looking online for the right method for your web browser.

If you don't reach the pass mark, you're welcome to read the article again and have another go at the test.

Your feedback is greatly appreciated and will help us to improve and develop more e-learning modules in the future. You can email any comments or suggestions to the address given at the end of the test.

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So we can give you a CPD certificate, please tell us a little about you:
This question requires a valid email address.
Which of these best describes you: *This question is required.

Mark each of the following true or false:

1. A close call or 'near-miss' should be considered an adverse incident if it had the potential to cause harm. *This question is required.
2. You don't need to tell the patient about an adverse incident. *This question is required.
3. Respect the wishes of patients who don't want a full explanation. *This question is required.
4. An apology is not an admission of legal liability. *This question is required.
5. The statutory duty of candour applies to individual dental professionals. *This question is required.
6. A goodwill gesture should never be seen as a substitute for a proper apology. *This question is required.
7. A notification under the statutory duty must be followed up in writing and documented by the practice. *This question is required.
8. Practices must provide reasonable support to the patient following a notifiable incident under the statutory duty of candour. *This question is required.
9. Dental professionals should dissuade colleagues from reporting incidents if they risk a GDC investigation. *This question is required.
10. Healthcare regulators require practices to notify them of adverse incidents where patients are harmed. *This question is required.
11. It's important to analyse adverse incidents for learning opportunities. *This question is required.
12. An SEA makes it easier to apportion blame for errors. *This question is required.
13. Reflection is an important part of enhanced CPD. *This question is required.
14. Reflections and SEA reports should be anonymised to protect patient confidentiality. *This question is required.
15. Regulators expect practices to have a quality assurance system. *This question is required.
The Dental Defence Union (DDU) is the specialist dental division of The Medical Defence Union Limited (MDU) and references to the DDU and DDU membership mean the MDU and membership of the MDU. MDU Services Limited (MDUSL) is authorised and regulated by the Financial Conduct Authority for insurance mediation and consumer credit activities only. MDUSL is an agent for The Medical Defence Union Limited (MDU). MDU is not an insurance company. The benefits of MDU membership are all discretionary and are subject to the Memorandum and Articles of Association. MDU Services Limited, registered in England 3957086. Registered Office: One Canada Square, London E14 5GS