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Practice complaints procedures - DDU journal CPD

Now that you've read the article, 'Dealing with dental complaints' in the DDU journal, test your knowledge of the subject by answering the following true-or-false questions.

If you score 80% or more, you'll be directed to the certificate page worth one hour of CPD. Make sure to add your name at the start of the test so it's included on your certificate.

IMPORTANT: you'll need to print or save your certificate page so you can add it to your portfolio. If you're unsure how to do this we recommend looking online for the right method for your web browser.

If you don't reach the pass mark, you're welcome to read the article again and have another go at the test.

Your feedback is greatly appreciated and will help us to improve and develop more e-learning modules in the future. You can email any comments or suggestions to the address given at the end of the test.

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So we can give you a CPD certificate, please tell us a little about you:
This question requires a valid email address.
Which of these best describes you: *This question is required.

Mark each of the following true or false:

1. Both the GDC and the NHS require you to have a complaints procedure. *This question is required.
2. Complaints procedures are only for the benefit of patients. *This question is required.
3. The practice owner or manager is solely responsible for complaints in their practice. *This question is required.
4. The same NHS requirements apply around the UK. *This question is required.
5. Only patients can complain about their treatment. *This question is required.
The Dental Defence Union (DDU) is the specialist dental division of The Medical Defence Union Limited (MDU) and references to the DDU and DDU membership mean the MDU and membership of the MDU. MDU Services Limited (MDUSL) is authorised and regulated by the Financial Conduct Authority for insurance mediation and consumer credit activities only. MDUSL is an agent for The Medical Defence Union Limited (MDU). MDU is not an insurance company. The benefits of MDU membership are all discretionary and are subject to the Memorandum and Articles of Association. MDU Services Limited, registered in England 3957086. Registered Office: One Canada Square, London E14 5GS