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Dealing with dental complaints - DDU journal CPD

Now that you've read the article, 'Dealing with dental complaints' in the DDU journal, test your knowledge of the subject by answering the following true-or-false questions.

If you score 80% or more, you'll be directed to the certificate page worth one hour of CPD. Make sure to add your name at the start of the test so it's included on your certificate.

IMPORTANT: you'll need to print or save your certificate page so you can add it to your portfolio. If you're unsure how to do this we recommend looking online for the right method for your web browser.

If you don't reach the pass mark, you're welcome to read the article again and have another go at the test.

Your feedback is greatly appreciated and will help us to improve and develop more e-learning modules in the future. You can email any comments or suggestions to the address given at the end of the test.

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So we can give you a CPD certificate, please tell us a little about you:
This question requires a valid email address.
Which of these best describes you: *This question is required.

Mark each of the following true or false:

1. Complaints must be made in writing before they can be addressed. *This question is required.
2. Only patients can make complaints about their treatment or care. *This question is required.
3. Any third party has the right to make a complaint on behalf of a patient; it would be improper to check this before responding. *This question is required.
4. The GDC requires that full details of the practice complaints procedure should be included on the practice website. *This question is required.
5. You shouldn't apologise to patients who complain, as this means you have admitted to making a mistake and are liable regardless of the facts or circumstances. *This question is required.
The Dental Defence Union (DDU) is the specialist dental division of The Medical Defence Union Limited (MDU) and references to the DDU and DDU membership mean the MDU and membership of the MDU. MDU Services Limited (MDUSL) is authorised and regulated by the Financial Conduct Authority for insurance mediation and consumer credit activities only. MDUSL is an agent for The Medical Defence Union Limited (MDU). MDU is not an insurance company. The benefits of MDU membership are all discretionary and are subject to the Memorandum and Articles of Association. MDU Services Limited, registered in England 3957086. Registered Office: One Canada Square, London E14 5GS