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Conflict resolution - MDU journal CPD

Now that you've read the article, 'Conflict resolution'' in the MDU journal, test your knowledge of the subject by answering the following true-or-false questions.

If you score 80% or more, you'll be directed to the certificate page worth 1 CPD credit. Make sure you include your name at the start of the test so it appears on your certificate.

IMPORTANT: You'll need to print or save your certificate page so you can add it to your portfolio. If you're unsure how to do this we recommend looking online for the right method for your web browser.

If you don't reach the pass mark, you're welcome to read the article again and have another go at the test.

Your feedback is greatly appreciated and will help us to improve and develop more e-learning modules in the future. You can email any comments or suggestions to the address given at the end of the test.

This e-learning module has been approved for 1 distance-learning CPD credit by the Federation of the Royal Colleges of Physicians of the UK. The expiry date for CPD approval is August 2020.

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So that we can give you a CPD certificate, please tell us a little about you:
This question requires a valid email address.
Which of these best describes you: *This question is required.

Mark each of the following true or false:

1. In healthcare, a conflict in opinion that cannot be resolved may result in an application to the courts for a decision. *This question is required.
2. Mediators are instructed to examine evidence provided by both parties in a conflict and suggest a solution. *This question is required.
3. Mediation always concludes with an agreement between all parties. *This question is required.
4. All parties in a conflict must voluntarily agree to take part in mediation parties. *This question is required.
5. Communication breakdown is a common cause of conflict.  *This question is required.
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